| Parameters | Description | Required | Required |
|---|---|---|---|
| voiceGroupId | Primary key id (voice group) | Yes | Integer |
Request URL:
https://api.itniotech.com/v3/cc/seatGroup/basicSettingResp?voiceGroupId=1123
Request Method:
GET
Request Headers:
Content-Type: application/json;charset=UTF-8
Sign: 05d7a50893e22a5c4bb3216ae3396c7c
Timestamp: 1630468800
Api-Key: bDqJFiq9
| Parameters | Description | Required |
|---|---|---|
| status | status code，0 is successful. For other failures, please refer to the interface response code | String |
| reason | Failure reason description | String |
| data | Object | JSONObject |
| voiceGroupId | Agent group ID | Integer |
| groupName | Agent group name | String |
| appName | Application name | String |
| callinStrategy | Incoming call strategy: 1-allocation based on idle time, 2-allocation based on number of accesses, 3-allocation based on agent group agent priority, 4-polling allocation | Integer |
| timeoutTransferSec | Incoming call timeout transfer timeout seconds | Integer |
| callinAutoAnswerSec | Seconds for automatic answering of incoming calls | Integer |
| wrapUpTime | Cleaning up time after speaking | Integer |
| timeoutIdle | Automatically set to break after timeout transfer, number of times | Integer |
| timeoutWaitSec | Customer incoming call timeout waiting timeout seconds | Integer |
| turnSeatRing | Transfer agent ringtone | String |
| turnSeatRingUrl | Transfer agent ringtone link | String |
| labelName | Array tag name | List<String> |
| displaySwitch | Switch for displaying recording files of call records recorded by the phone, 0-on, 1-off | Integer |
| encryptNumber | Number encryption, 0-on, 1-off | Integer |
| fsNode | FS node: SG_FS-(Singapore node) USA_FS-(United States node) UAE_FS-(United Arab Emirates node) | String |
{
"status": 0,
"reason": "success",
"data": {
"seatGroupId": 5000048,
"groupName": "call-center-group12",
"appName": "new-data-tele0705C559",
"callinStrategy": 4,
"timeoutTransferSec": 45,
"callinAutoAnswerSec": null,
"wrapUpTime": 20,
"timeoutIdle": null,
"timeoutWaitSec": 60,
"turnSeatRing": "turnseatring-template/120250106d88d71eb084746fcb7c77a4922d82ed1.mp3",
"turnSeatRingUrl": "https://test-cc.s3.us-west-2.amazonaws.com/turnseatring-template/120250106d88d71eb084746fcb7c77a4922d82ed1.mp3?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20250109T055222Z&X-Amz-SignedHeaders=host&X-Amz-Credential=AKIAUTJFJ2APHYZXEONS%2F20250109%2Fus-west-2%2Fs3%2Faws4_request&X-Amz-Expires=86400&X-Amz-Signature=ec6d6a4a8a98fd106f7ea7a832a5b5a525f0f84b5ff4b490ca7dbbcfbbc5efd3",
"labelName": [
"123",
"5435",
"333",
"44444"
],
"displaySwitch": 0,
"encryptNumber": 1,
"fsNode": "SG_FS"
}
}
| status | Description |
|---|---|
| 0 | Success |
| -1 | Authentication error |
| -2 | Authentication error |
| -16 | Timestamp expires |
| -18 | Port program unusual |
| -20 | Data existing |
| -22 | Parameter exception |
| -23 | Data caps |
| -63 | There are agents under this agent group. Please remove the agents before performing this operation. |
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