API Center/Call Center Record Query
 

Call Center Record Query

POST

https://api.itniotech.com/voice/ccRecordQuery

Query call center record information in batches (in the past two months, the maximum start-end time interval is 31 days).
 
Request Parameters
Parameters Description Required Type
current Current page number: 1-N Yes Int
size Number displayed on each page: 1-100 Yes Int
params Parameters on each page Yes JSONObject
strTime Query starting time, ISO8601 standard time format: 2022-01-01T00:00:00+08:00 Yes String
endTime Query end time, ISO8601 standard time format: 2022-01-31T00:00:00+08:00 Yes String
sipGroupName Agent group name No String
seatNameList Agent name No Array[String]
callType Call type, 1-group call to agent, 2-incoming call, 3-outgoing call No Array[Int]
hangupReason Reason for hanging up,
0-outgoing call not answered, 1-outgoing call hung up, 2-transfer ringing and hanging up, 3-transfer successful hanging up, 4-call abnormality, 5-called operator has no service, 6- The called party is not in the service area, 7-the called party is busy, 8-the incoming call was not answered, 9-the incoming call was hung up		 No Array[Int]
calledOrCaller Caller/Called No String
ccode Country code No Array[String]
hangingDirection Hang up direction, 0-customer hangs up, 1-agent hangs up, 3-system hangs up No Array[Int]
labelNames tags No Array[String]
 
Request Sample
Request URL:
    https://api.itniotech.com/voice/ccRecordQuery
Request Method:
    POST
Request Headers:
    Content-Type: application/json;charset=UTF-8
    Sign: 05d7a50893e22a5c4bb3216ae3396c7c
    Timestamp: 1630468800
    Api-Key: bDqJFiq9
Request Body:
{
    "current":1,
    "size":10,
    "params":{
        "strTime":"2022-01-01T00:00:00+08:00",
        "endTime":"2022-01-31T00:00:00+08:00",
        "sipGroupName":"TAOTAO",
        "seatNameList":["Seats01","Seats02"],
        "callType":[1],
        "hangupReason":[1,2,8,9],
        "calledOrCaller":"8613200000001",
        "ccode":["86","91"],
        "hangingDirection":[1,3],
        "labelNames":["Intended customers","High level"]
    }
}
 
Response Parameters
Parameters Description Type
status "0"means successful, others than 0 means failure, seeing Status Code description. String
reason Failure reason description String
data Data on each page JSONObject
total Total record number Int
size Number displayed on each page Int
current Current page number Int
pages Total pages Int
records Data collection JSONArray
callId Call id, the return value of calling the phone interface can be associated with this value (only the call records generated by calling the phone interface have values) String
callSessionId Session id, record unique ID String
called called String
calledInfo Called information String
caller caller String
ccode Country code String
ccodeName Country name String
agentName Agent name String
agentGroupName Agent group name String
callDuration Call duration (seconds) String
callType Call type, 1-group call to agent, 2-incoming call, 3-outgoing call String
hangupCode Sip code String
hangupReason Reason for hanging up,
0-outgoing call not answered, 1-outgoing call hung up, 2-transfer ringing and hanging up, 3-transfer successful hanging up, 4-call abnormality, 5-called operator has no service, 6- The called party is not in the service area, 7-the called party is busy, 8-the incoming call was not answered, 9-the incoming call was hung up		 Int
hangingDirection Hang up direction, 0-customer hangs up, 1-agent hangs up, 3-system hangs up Int
agentGroupName Agent group name String
labels tags Arrays[String]
callStartTime Call start time, format: yyyy-MM-dd HH:mm:ss String
answerTime Answering time, format: yyyy-MM-dd HH:mm:ss String
callEndTime Call end time, format: yyyy-MM-dd HH:mm:ss String
voiceUrl Recording URL String
 
Response Sample
{
	"status": "0",
	"reason": "success",
	"data": {
		"records": [{
			"callId": "23112023430531500001",
			"callSessionId": "23112023432602510",
			"called": "91861****978737",
			"calledInfo": "Test data test data",
			"caller": "91778800001",
			"ccode": "91",
			"ccodeName": "India",
			"agentName": "0705C049_053",
			"agentGroupName": "TAOTAO",
			"callDuration": 12,
			"callType": 3,
			"hangingDirection": 1,
			"hangupReason": 1,
			"labels": ["tag1"],
			"remark": "Remark message",
			"callStartTime": "2023-11-20 23:43:12",
			"answerTime": "2023-11-20 23:43:14",
			"callEndTime": "2023-11-20 23:43:26",
			"voiceUrl": "https://itnio-minio-test.praise.com/agent-call-record-231120/23112023432602510.wav"
		}],
		"total": 1,
		"size": 20,
		"current": 1
	}
}
 
Response Status Code
status Description
0 success
-1 Authentication error
-2 Restricted IP access
-16 Timestamp expires
-18 Port program unusual
-22 Parameter exception
-25 Out of time range
Call Center Reports are Proactively Pushed
Voice Group Call Task Creation

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