| Parameters | Description | Required | Required |
|---|---|---|---|
| current | Current page number, 1-N | Yes | Integer |
| size | Number of displays per page，1-100 | Yes | Integer |
| params | Paging parameters | Yes | JSONObject |
| startTime | Query starting time, ISO8601 standard time format: 2022-01-01T00:00:00+08:00 | Yes | String |
| endTime | Query starting time, ISO8601 standard time format: 2022-01-31T00:00:00+08:00 | Yes | String |
| voiceGroupId | Agent group (agent group query returns voiceGroupId) | No | Integer |
| sipGroupName | Agent group | No | String |
| seatId | Agent id | No | List<Integer> |
| seatNameList | Agent name list | No | List<String> |
| callType | Call type 1-group call to agent, 2-incoming call, 3-outgoing call | No | List<Integer> |
| hangupReason | Reasons for hanging up: 0-outgoing call not answered, 1-outgoing call hung up, 2-transfer ringing and hanging up, 3-transfer successful hanging up, 4-call failed, 5-called operator has no service, 6-called party is not in the service area, 7-called party is busy, 8-incoming call not answered, 9-incoming call hung up | No | List<Integer> |
| calledOrCaller | Called or calling number | No | String |
| ccode | Country code | No | List<String> |
| hangingDirection | Hang up direction, 0-customer hangs up, 1-agent hangs up, 3-none | No | List<Integer> |
| labelNames | Tag name | No | List<String> |
Request URL:
https://api.itniotech.com/v3/cc/record/query
Request Method:
POST
Request Headers:
Content-Type: application/json;charset=UTF-8
Sign: 05d7a50893e22a5c4bb3216ae3396c7c
Timestamp: 1630468800
Api-Key: bDqJFiq9
Request Body:
{
"current":1,
"size":15,
"params":{
"startTime": "2025-01-08 00:00:00",
"endTime": "2025-01-09 00:00:00",
"voiceGroupId": 12
}
}
| Parameters | Description | Required |
|---|---|---|
| status | status code，0 is successful. For other failures, please refer to the interface response code | String |
| reason | Failure reason description | String |
| data | collection of objects | JSONArray |
| total | Total number of records | Integer |
| size | Number of displays per page | Integer |
| current | Current page number | Integer |
| pages | Total page number | Integer |
| records | Data collection | JSONArray |
| keyId | Primary key id | Integer |
| callSessionId | Session id | String |
| called | Callee before encryption | String |
| encryptCalled | Encrypted callee | String |
| calledInfo | Called information | String |
| caller | caller | String |
| region | Country/Region | String |
| seatName | Agent name | String |
| sipGroupName | Agent group name | String |
| voiceGroupId | Agent group ID | Integer |
| callDuration | Call duration (unit seconds) | Integer |
| callType | Call type 1-group call transfer to agent | Integer |
| hangupReason | Reasons for hanging up: 0-outgoing call not answered, 1-outgoing call hung up, 2-transfer ringing and hanging up, 3-transfer successful hanging up, 4-call failed, 5-called operator has no service, 6-called party is not in the service area, 7-called party is busy, 8-incoming call not answered, 9-incoming call hung up | Integer |
| hangupCode | Sip code | String |
| callStartTime | Call start time | DateTime |
| calledAnswerTime | Called answer time | DateTime |
| calledHangupTime | Called hang-up time | DateTime |
| voiceUrl | Recording url | String |
| voiceUrlList | recording url List | List<String> |
| createTime | Creation time | DateTime |
| updateTime | Update Time | DateTime |
| ccode | Country code | String |
| hangingDirection | Hang up direction, 0-customer hangs up, 1-agent hangs up, 3-none | Integer |
| labelName | Tag name | String |
| labelNameList | Tag name Convert list | List<String> |
| remark | Remark | String |
| callId | Voice id | String |
| brandId | Brand Id | Integer |
| brandName | Brand name | String |
| errorReason | Error description | String |
| ringDuration | Ring duration | Integer |
| mediaDetected | Media detection | String |
{
"status": 0,
"reason": "success",
"data": {
"total": 1,
"size": 50,
"current": 1,
"searchCount": true,
"pages": 1,
"records": [
{
"keyId": 50180345,
"callSessionId": "25010316113064799",
"called": null,
"encryptCalled": "8613242926514",
"calledInfo": "{"calledInfo1":null,"calledInfo5":null,"calledInfo10":null,"calledInfo4":null,"calledInfo3":null,"calledInfo2":null,"calledInfo9":null,"calledInfo8":null,"calledInfo7":null,"calledInfo6":null}",
"caller": "8613200000003",
"region": null,
"seatName": "seatName",
"sipGroupName": "tele-basic-test",
"callDuration": 47,
"callType": 3,
"hangupReason": 1,
"hangupCode": "1",
"callStartTime": "2025-01-03 16:10:39",
"calledAnswerTime": "2025-01-03 16:10:43",
"calledHangupTime": "2025-01-03 16:11:30",
"voiceUrl": "agent-call-record-250103/25010316113064799.wav",
"voiceUrlList": [
"agent-call-record-250103/25010316113064799.wav"
],
"createTime": "2025-01-03 16:11:30",
"updateTime": "2025-01-03 16:11:30",
"ccode": "86(China)",
"hangingDirection": 1,
"labelName": "[]",
"labelNameList": [],
"remark": "11111",
"callId": "250103161038410100100",
"brandId": 101,
"brandName": "ITNIO",
"errorReason": "sucess call(200)",
"ringDuration": 4,
"mediaDetected": null
}
]
}
}
| status | Description |
|---|---|
| 0 | Success |
| -1 | Authentication error |
| -2 | Authentication error |
| -16 | Timestamp expires |
| -18 | Port program unusual |
| -20 | Data existing |
| -22 | Parameter exception |
| -23 | Data caps |
| -76 | The search time interval cannot be greater than 93 days! |
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